These screenshots use sample content in a preview version of Idle. Your app may look different. Select an image to see the full screen.
Check your sign-in method
Use a method already linked to your Idle account. If you are unsure, start with the method you originally used. If you are still signed in and want to add Google to your account, open Settings > Account and find Sign-in methods before signing out.
Common fixes
- Update IdleCheck the Updates page for the current public release, update Idle from the App Store, then compare it with Idle > Settings > About Idle.
- Check your connectionTry Wi-Fi or cellular if one network is failing.
- Restart the appClose Idle fully, reopen it, and try again.
- Reset your passwordIf your account uses email and password, tap Continue with email on the sign-in screen, enter your account email, then tap Reset password. See Reset your password for the remaining steps.
- Google sign-in opens the wrong accountStop and return to your original sign-in method. Do not create another account to work around the problem.
When to contact support
Email support@idlemeets.com if you still cannot access your account. Include your account email if known, the sign-in method you used, your iPhone model, and what error you see. Never send your password.