Check your sign-in method
Use a method already linked to your Idle account. If you are unsure, start with the method you originally used. Existing users should add Google from Settings > Account > Sign-in methods before signing out.
Common fixes
- Update IdleCheck the Updates page for the current public release, update Idle from the App Store, then compare it with Idle > Settings > About Idle.
- Check your connectionTry Wi-Fi or cellular if one network is failing.
- Restart the appClose Idle fully, reopen it, and try again.
- Reset your passwordIf you use email sign-in, reset your password from the sign-in screen.
- Google sign-in opens the wrong accountStop and return to your original sign-in method. Do not create another account to work around the problem.
When to contact support
Email support@idlemeets.com if you still cannot access your account. Include your account email if known, the sign-in method you used, your iPhone model, and what error you see. Never send your password.